WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit or the wrong product? Simply not satisfied with your order?
Please contact our Customer Support Team (Contact us page) to start the return process. Please include the following information:
- Order number.
- Proof of purchase.
- Video or photo of the faulty product.
- Complete delivery address.
- Contact telephone number.
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 Business days from the day we receive your return. We will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WILL SHIPPING BE COVERED FOR MY RETURNS?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. if you paid credit or debit card, refunds will be sent to the card-issuing bank within 14 Business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we'll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled